Effective from: 20 March 2026
The owner and operator of the sudwark.ee/en website is:
Sudwärk OÜ
Email: info@sudwark.ee
Website: https://sudwark.ee/en
These Terms govern the purchase of products from the Sudwärk OÜ online shop at sudwark.ee/en and the legal relationship between the customer and Sudwärk OÜ.
In addition to these Terms, the use of the online shop is governed by the laws of the Republic of Estonia.
- General terms
Sudwark.ee/en is an online shop selling products manufactured by Sudwärk OÜ.
All prices displayed in the online shop are stated in euros (€) and include value-added tax unless indicated otherwise.
Sudwärk OÜ reserves the right to change the prices, product range and terms of purchase displayed in the online shop. Any changes take effect when they are published on the website.
The prices and terms in effect at the time the order is placed apply to the transaction.
- Prices
All product prices are stated in euros.
Delivery charges may be added to the product price. Any applicable delivery charges will be displayed in the shopping basket before the order is confirmed.
The online shop reserves the right to cancel an order if the price of a product has been displayed incorrectly due to an obvious technical error.
- Placing an order
To place an order, select the desired products and add them to the shopping basket.
You may change product quantities or remove products from the basket before confirming the order.
To complete the order, you must enter the required information, select a delivery method and pay for the order.
The order is considered submitted and binding once the customer confirms it by clicking the relevant confirmation button.
After the order has been placed, an order confirmation will be sent to the customer by email.
Should an ordered product be unavailable for delivery, Sudwärk OÜ will notify the customer and, where applicable, refund the amount paid.
- Payment
Orders can be paid for using secure payment solutions, such as Montonio or other payment gateways available in the online shop.
Payment is processed in the secure environment of the relevant payment service provider.
Sudwärk OÜ does not have access to the customer’s bank account or payment card details.
An order is considered confirmed once payment has been received.
- Delivery
Orders are delivered using the delivery method selected by the customer.
Delivery partners may include parcel locker operators and courier service providers.
The available delivery methods and applicable delivery charges will be displayed in the shopping basket before the order is confirmed.
Orders are usually handed over to the delivery provider within a few working days after payment has been received.
Delivery times depend on the selected delivery method and the delivery service provider.
Sudwärk OÜ is not responsible for a failed delivery where the customer has provided an incorrect address, postcode or contact information.
Sudwärk OÜ is also not responsible for delays caused by the delivery provider or by other circumstances beyond the company’s control.
- Right of withdrawal and returns
The customer has the right to withdraw from the purchase without giving a reason within 14 calendar days of receiving the goods. The customer must notify Sudwärk OÜ of the withdrawal in a format that can be reproduced in writing, for example by email to info@sudwark.ee.
Sudwärk OÜ will confirm receipt of the withdrawal notice by email.
The customer must return the product no later than 14 days after submitting the withdrawal notice.
The withdrawal period begins on the day when the customer, or a third party nominated by the customer who is not the carrier, receives the goods. Where an order is delivered in several separate shipments, the withdrawal period begins when the final shipment is received.
When the customer withdraws from the purchase, Sudwärk OÜ will refund the amount paid no later than 14 days after receiving the returned goods or receiving evidence that the goods have been sent back.
Sudwärk OÜ may withhold the refund until the returned goods have been received or the customer has provided evidence that the goods have been returned.
A returned product must be unused, unopened and in its original packaging. It must include all products and items originally contained in the package.
Where a product is sold as a set, such as a multipack of cans, the returned package must contain all products included in the original set.
For hygiene and safety reasons, opened or used products cannot be returned.
The customer is responsible for the direct cost of returning the product unless the product is damaged or does not correspond to what was ordered.
All returned products remain the customer’s responsibility until they have reached the Sudwärk OÜ warehouse. Please ensure that returned goods are packaged securely and protected against damage during transport.
- Damaged or defective goods
Should the customer receive a damaged or defective product, they must notify Sudwärk OÜ as soon as possible by sending an email to info@sudwark.ee.
Where possible, please include photographs showing the damage or problem.
Sudwärk OÜ will offer an appropriate solution, such as replacing the product or issuing a refund.
- Submitting a complaint
Sudwärk OÜ is responsible for any lack of conformity or defect in goods sold to the customer that existed at the time the goods were delivered.
Should a defect become apparent, please notify us as soon as possible, but no later than 14 days after receiving the product.
Complaints must be submitted by email to info@sudwark.ee.
- Dispute resolution
Should the customer have any complaints concerning the online shop, they should be sent by email to info@sudwark.ee.
Where the customer and Sudwärk OÜ are unable to resolve the matter by agreement, the customer has the right to refer the dispute to the Consumer Disputes Committee.
The Consumer Disputes Committee is authorised to resolve disputes arising from contracts between consumers and traders.
The Committee reviews consumer complaints free of charge.
Where either party disagrees with the decision of the Consumer Disputes Committee, they have the right to take the matter to court.