Privacy policy
Effective from: 20 March 2026
The controller responsible for processing personal data collected through the website sudwark.ee is:
Sudwärk OÜ
Registry code: 16463995
Registered address: Jõe 9b, 85004, Nurme küla, Pärnumaa
Production address: Vanapargi 2, 80013, Pärnu
Email: info@sudwark.ee
Website: https://sudwark.ee/en
Sudwärk OÜ respects your privacy and processes personal data transparently and responsibly. We collect only the information necessary to fulfil orders, communicate with customers and improve our services.
Should you have any questions about how your personal data is processed, please contact us by email.
- Personal data we process
Depending on the information you provide when using our online shop or placing an order, Sudwärk OÜ may process the following personal data:
- first and last name
- telephone number
- email address
- delivery address
- technical data
- payment-related information and purchase history
- information relating to customer support requests and other enquiries
We also retain information about orders and customers’ product preferences.
- Why we process personal data
We use personal data for the following purposes:
- processing customer orders and delivering products
- processing payments
- providing customer support
- creating and managing our customer database
- analysing and developing our products and services
- improving the functionality of our website and the user experience
- complying with legal obligations
- responding to customer enquiries
- marketing and sending newsletters where the customer has given consent
- Legal basis for processing personal data
We process personal data on the following legal grounds:
- to perform a contract with the customer, such as processing and delivering an order
- to comply with legal obligations, such as accounting requirements
- on the basis of the customer’s consent, such as when sending newsletters
- Sharing personal data
Sudwärk OÜ does not share customers’ personal data with third parties for their own marketing purposes. Personal data is used only for communication and for providing better products and services.
To fulfil orders and provide our services, it may be necessary to share certain information with service providers, including:
- payment service providers, such as Montonio or other payment gateways
- delivery and courier service providers
- accounting service providers
- IT and web-hosting service providers
These service providers receive and use personal data only to the extent necessary to provide the relevant service.
- Use and retention of personal data
Sudwärk OÜ uses customer data only for communication, fulfilling orders and providing better services.
Personal data is retained only for as long as necessary to fulfil the purpose for which it was collected.
For example:
- accounting records are retained for the period required by law
- order information is retained in accordance with applicable legal requirements
- newsletter subscription information is retained until consent is withdrawn
- Cookies
The sudwark.ee/en website uses cookies.
A cookie is a small text file that your browser automatically stores on your device.
Cookies are used to:
- ensure that the website functions correctly
- improve the user experience
- collect statistics about how the website is used
- provide relevant marketing
You can restrict or block the use of cookies through your browser settings.
- Security of personal data
Sudwärk OÜ has implemented appropriate technical and organisational security measures to protect customers’ personal data against:
- unauthorised access
- loss of data
- misuse
- Your rights
You have the right to:
- receive information about the personal data collected about you
- request the correction of inaccurate personal data
- request the deletion of your personal data
- request that the processing of your personal data be restricted
- withdraw your consent to receive marketing communications
Should you have any questions about your personal data, or wish to have your information corrected or deleted, please contact us at: info@sudwark.ee
- Changes to this Privacy Policy
Sudwärk OÜ reserves the right to amend this Privacy Policy when necessary.
The latest version of the Privacy Policy will always be available on the sudwark.ee website.