{"id":10,"date":"2026-02-08T17:43:47","date_gmt":"2026-02-08T17:43:47","guid":{"rendered":"https:\/\/sudwark.ee\/?page_id=10"},"modified":"2026-04-08T15:57:13","modified_gmt":"2026-04-08T15:57:13","slug":"refund_returns","status":"publish","type":"page","link":"https:\/\/sudwark.ee\/en\/refund_returns\/","title":{"rendered":"Purchase and delivery terms"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"10\" class=\"elementor elementor-10\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1e6ca7d9 e-flex e-con-boxed e-con e-parent\" data-id=\"1e6ca7d9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7210b52b elementor-widget elementor-widget-text-editor\" data-id=\"7210b52b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><\/p>\n<p class=\"wp-block-paragraph\"><span style=\"font-size: 16px;\">Kehtiv alates: 20.03.2026<\/span><\/p>\n<p>Veebilehe sudwark.ee omanik ja haldaja on:<\/p>\n<p>Sudw\u00e4rk O\u00dc<br>Email: info@sudwark.ee<br>Veebileht: <a href=\"https:\/\/sudwark.ee\/en\/\">https:\/\/sudwark.ee<\/a><\/p>\n<p>K\u00e4esolevad tingimused reguleerivad toodete ostmist Sudw\u00e4rk O\u00dc veebipoest sudwark.ee ning kliendi ja ettev\u00f5tja vahel tekkivaid \u00f5igussuhteid.<\/p>\n<p>Lisaks k\u00e4esolevatele tingimustele reguleerivad veebipoe kasutamist Eesti Vabariigi seadused.<\/p>\n<ol>\n<li><strong> \u00dcldtingimused<\/strong><\/li>\n<\/ol>\n<p>Sudwark.ee on veebipood, kus m\u00fc\u00fcakse Sudw\u00e4rk O\u00dc toodetud tooteid.<\/p>\n<p>Veebipoes kuvatud hinnad on eurodes (\u20ac) ning sisaldavad k\u00e4ibemaksu, kui ei ole m\u00e4rgitud teisiti.<\/p>\n<p>Sudw\u00e4rk O\u00dc j\u00e4tab endale \u00f5iguse muuta veebipoes kuvatavaid hindu, tootevalikut ja ostutingimusi. Muudatused j\u00f5ustuvad alates nende avaldamisest veebilehel.<\/p>\n<p>Tehingule rakendatakse tellimuse esitamise hetkel kehtivaid tingimusi ja hindu.<\/p>\n<ol start=\"2\">\n<li><strong> Hinnad<\/strong><\/li>\n<\/ol>\n<p>K\u00f5ik toodete hinnad on esitatud eurodes.<\/p>\n<p>Hindadele v\u00f5ib lisanduda transpordikulu, mis kuvatakse ostukorvis enne tellimuse kinnitamist.<\/p>\n<p>Veebipoel on \u00f5igus t\u00fchistada tellimus juhul, kui toote hind on tehnilise vea t\u00f5ttu m\u00e4rgitud ilmselgelt valesti.<\/p>\n<ol start=\"3\">\n<li><strong> Tellimine<\/strong><\/li>\n<\/ol>\n<p>Tellimuse esitamiseks tuleb valida soovitud tooted ja lisada need ostukorvi.<\/p>\n<p>Ostukorvis on v\u00f5imalik koguseid muuta ning tooteid eemaldada kuni tellimuse kinnitamiseni.<\/p>\n<p>Tellimuse vormistamiseks tuleb sisestada vajalikud andmed, valida k\u00e4ttesaamise viis ning tasuda tellimuse eest.<\/p>\n<p class=\"MsoNormal\" style=\"mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:normal\"><span style=\"font-size:12.0pt;mso-fareast-font-family:&quot;Times New Roman&quot;;mso-bidi-font-family:Calibri;mso-bidi-theme-font:minor-latin;mso-font-kerning:0pt;mso-ligatures:none;mso-ansi-language:DE;mso-fareast-language:DE\">Tellimus\nloetakse esitatuks ja siduvaks hetkest, mil klient kinnitab tellimuse\n(vajutades vastavat kinnitamisnuppu).<o:p><\/o:p><\/span><\/p><p>P\u00e4rast tellimuse esitamist saadetakse kliendile tellimuse kinnitus e-posti teel.<\/p>\n<p>Kui tellitud toodet ei ole v\u00f5imalik tarnida, teavitab Sudw\u00e4rk O\u00dc klienti ning vajadusel tagastatakse makstud summa.<\/p>\n<ol start=\"4\">\n<li><strong> Maksmine<\/strong><\/li>\n<\/ol>\n<p>Veebipoes saab tasuda turvaliste makselahenduste kaudu (n\u00e4iteks Montonio v\u00f5i teiste maksev\u00e4ravate kaudu).<\/p>\n<p>Tasumine toimub vastava makseteenuse pakkuja turvalises keskkonnas.<\/p>\n<p>Sudw\u00e4rk O\u00dc-l puudub ligip\u00e4\u00e4s kliendi panga v\u00f5i maksekaardi andmetele.<\/p>\n<p>Tellimus loetakse kinnitatuks p\u00e4rast makse laekumist.<\/p>\n<ol start=\"5\">\n<li><strong> Tarne<\/strong><\/li>\n<\/ol>\n<p>Tellimused saadetakse kliendi poolt valitud tarneviisi kaudu.<\/p>\n<p>Tarnepartneriteks v\u00f5ivad olla pakiautomaadi teenusepakkujad v\u00f5i kullerteenused.<\/p>\n<p>Tarneviis ja kohaletoimetamise tasu kuvatakse ostukorvis enne tellimuse kinnitamist.<\/p>\n<p>Tellimused antakse tavaliselt transpordiettev\u00f5ttele \u00fcle m\u00f5ne t\u00f6\u00f6p\u00e4eva jooksul p\u00e4rast makse laekumist.<\/p>\n<p>Tarneaeg s\u00f5ltub valitud tarneviisist ning transporditeenuse pakkujast.<\/p>\n<p>Sudw\u00e4rk O\u00dc ei vastuta kohaletoimetamise eba\u00f5nnestumise eest, kui klient on esitanud vale aadressi, postiindeksi v\u00f5i kontaktandmed.<\/p>\n<p>Samuti ei vastuta Sudw\u00e4rk O\u00dc viivituste eest, mis on p\u00f5hjustatud transpordiettev\u00f5tetest v\u00f5i muudest ettev\u00f5tjast s\u00f5ltumatutest asjaoludest.<\/p>\n<ol start=\"6\">\n<li><strong> Taganemis\u00f5igus ja toodete tagastamine<\/strong><\/li>\n<\/ol>\n<p>6.1. Kliendil on \u00f5igus p\u00f5hjust avaldamata tehingust taganeda 14 kalendrip\u00e4eva jooksul alates kauba k\u00e4ttesaamisest. Taganemisest tuleb teavitada Sudw\u00e4rk O\u00dc-d kirjalikku taasesitamist v\u00f5imaldavas vormis (n\u00e4iteks e-kirja teel aadressile info@sudwark.ee).<\/p>\n<p>6.2. Taganemisavalduse k\u00e4ttesaamist kinnitab Sudw\u00e4rk O\u00dc kliendile e-kirja teel.<\/p>\n<p>6.3. Klient on kohustatud tagastama toote hiljemalt 14 p\u00e4eva jooksul arvates taganemisavalduse esitamisest.<\/p>\n<p>6.4. Taganemist\u00e4htaega arvestatakse p\u00e4evast, mil klient v\u00f5i tema poolt nimetatud kolmas isik (kes ei ole vedaja) on kauba k\u00e4tte saanud. Kui tellimus koosneb mitmest saadetisest, arvestatakse t\u00e4htaega viimase saadetise k\u00e4ttesaamisest.<\/p>\n<p>6.5. Tehingust taganemisel tagastab Sudw\u00e4rk O\u00dc kliendile tasutud summa hiljemalt 14 p\u00e4eva jooksul p\u00e4rast tagastatud kauba k\u00e4ttesaamist v\u00f5i p\u00e4rast t\u00f5endi saamist, et kaup on tagastamiseks \u00fcle antud.<\/p>\n<p>Sudw\u00e4rk O\u00dc-l on \u00f5igus tagasimaksega viivitada kuni hetkeni, mil tagastatav kaup on ettev\u00f5tjale j\u00f5udnud v\u00f5i klient on esitanud t\u00f5endi kauba tagasisaatmise kohta.<\/p>\n<p>6.6. Toote tagastamise eelduseks on kasutamata ja avamata toode, mis on originaalpakendis ning sisaldab k\u00f5iki pakendis olnud tooteid.<\/p>\n<p>Kui toodet m\u00fc\u00fcakse komplektina (n\u00e4iteks mitme purgiga pakendis), peab tagastatav toode sisaldama k\u00f5iki pakendis olnud tooteid.<\/p>\n<p>6.7. H\u00fcgieeni- ja ohutusn\u00f5uetest tulenevalt ei ole v\u00f5imalik tagastada avatud v\u00f5i kasutatud tooteid.<\/p>\n<p>6.8. Tagastamise korral kannab klient toote tagastamisega seotud otsesed kulud, v\u00e4lja arvatud juhul, kui tagastatav toode ei vasta tellitule v\u00f5i on kahjustatud.<\/p>\n<p>6.9. K\u00f5ik tagastatavad tooted on kliendi vastutusel senikaua, kuni need on j\u00f5udnud Sudw\u00e4rk O\u00dc lattu. Palume veenduda, et tagastatav kaup on korrektselt pakendatud ning transpordi k\u00e4igus ei saa kahjustada.<\/p>\n<ol start=\"7\">\n<li><strong> Kahjustatud v\u00f5i defektne kaup<\/strong><\/li>\n<\/ol>\n<p>Kui klient saab kahjustatud v\u00f5i defektse toote, tuleb sellest teavitada Sudw\u00e4rk O\u00dc-d esimesel v\u00f5imalusel, saates e-kirja aadressile info@sudwark.ee.<\/p>\n<p>Palume v\u00f5imalusel lisada fotod kahjustusest v\u00f5i probleemist.<\/p>\n<p>Sellisel juhul pakub Sudw\u00e4rk O\u00dc kliendile sobiva lahenduse, n\u00e4iteks toote asendamise v\u00f5i raha tagastamise.<\/p>\n<ol start=\"8\">\n<li><strong> Pretensiooni esitamine<\/strong><\/li>\n<\/ol>\n<p>Sudw\u00e4rk O\u00dc vastutab kliendile m\u00fc\u00fcdud kauba lepingutingimustele mittevastavuse v\u00f5i puuduse eest, mis oli olemas juba kauba \u00fcleandmise hetkel.<\/p>\n<p>Kui tootel ilmneb puudus, palume sellest teatada esimesel v\u00f5imalusel, kuid mitte hiljem kui 14 p\u00e4eva jooksul alates toote k\u00e4ttesaamisest.<\/p>\n<p>Pretensioon tuleb esitada e-posti aadressile info@sudwark.ee.<\/p>\n<ol start=\"9\">\n<li><strong> Vaidluste lahendamine<\/strong><\/li>\n<\/ol>\n<p>Kui kliendil on veebipoe osas pretensioone, palume need saata e-posti aadressile info@sudwark.ee.<\/p>\n<p>Kui klient ja Sudw\u00e4rk O\u00dc ei saavuta kokkulepet, on kliendil \u00f5igus p\u00f6\u00f6rduda tarbijavaidluste komisjoni poole.<\/p>\n<p>Tarbijavaidluste komisjoni p\u00e4devuses on lahendada kliendi ja ettev\u00f5tja vahel s\u00f5lmitud lepingust tulenevaid vaidlusi.<\/p>\n<p>Kliendi kaebuse l\u00e4bivaatamine komisjonis on tasuta.<\/p>\n<p>Kui pooled ei n\u00f5ustu tarbijavaidluste komisjoni otsusega, on neil \u00f5igus p\u00f6\u00f6rduda oma \u00f5iguste kaitsmiseks kohtusse.<\/p>\n<p><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Kehtiv alates: 20.03.2026 Veebilehe sudwark.ee omanik ja haldaja on: Sudw\u00e4rk O\u00dcE-post: info@sudwark.eeVeebileht: https:\/\/sudwark.ee K\u00e4esolevad tingimused reguleerivad toodete ostmist Sudw\u00e4rk O\u00dc [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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